Knowledge Base Admin
Stop fighting your CMS just to publish a help article.
What changes when you build this
The gaps you're living with today,
and what this tool fixes.
Problems
- Publishing a single article takes 4+ steps across a CMS, a review spreadsheet, and a Slack thread for approval
- Outdated articles stay live for months because nobody tracks which ones still match the current product
- Category structures grow organically until customers cannot find anything and agents stop linking to articles
- There is no visibility into which articles actually deflect tickets and which ones nobody reads
- New support agents have no way to know which articles are trustworthy versus stale or half-finished drafts
Solutions
- One admin panel where authors write, reviewers approve, and articles go live without switching tools
- Every article shows a last-reviewed date and flags content older than a configurable threshold
- Category tree is editable in-place with drag-and-drop reordering so the structure stays clean
- View counts and linked-ticket data surface which articles perform and which need attention
- Draft, in-review, and published statuses make content quality visible at a glance for the whole team
What the data model looks like
Refine generates this table structure from your
prompt. Edit columns, types, and relationships after.
100%
Mistakes to avoid
These are the failure patterns teams hit most often
when building this.
No content review cycleFix: Flag articles with a last-reviewed date older than 90 days and assign review owners automatically.
No content review cycle
Fix:Flag articles with a last-reviewed date older than 90 days and assign review owners automatically.
Category sprawlFix: Limit top-level categories to 8-10 and require lead approval before creating new ones.
Category sprawl
Fix:Limit top-level categories to 8-10 and require lead approval before creating new ones.
Drafts that never publishFix: Surface a 'stuck drafts' counter on the dashboard showing articles in draft for 14+ days.
Drafts that never publish
Fix:Surface a 'stuck drafts' counter on the dashboard showing articles in draft for 14+ days.
No link between articles and ticketsFix: Track which articles agents attach to tickets so you can measure deflection and spot content gaps.
No link between articles and tickets
Fix:Track which articles agents attach to tickets so you can measure deflection and spot content gaps.
Single-author bottleneckFix: Assign category owners so no single person blocks the entire publishing queue.
Single-author bottleneck
Fix:Assign category owners so no single person blocks the entire publishing queue.